Shipment and delivery

Shipment

Please note that the production of your individually/custom made baby moccasins can take up to 15 days. We are working hard to ship your children’s shoes as soon as possible and thank you for your patience and understanding.
Delivery time and costs

– The delivery time is approx. 5 – 7 workdays.
– The shipping fee for deliveries within the EU is €6,90 for every delivery.

For all deliveries import taxes, customs fees and costs may be levied by the country of destination. Import duties and taxes are collected by the respective import customs office and shall be borne by the recipient. These are determined by the import regulations of the receiving country. For further information, please contact your local customs office.

Right of return

A voluntary right of the customer to return goods is up to 21 days after their receipt.

In addition to the aforesaid statutory right of revocation (see General Terms and Conditions), we grant you a voluntary return of 21 days from receipt of the goods. With this right of return, you can also cancel the contract after expiry of the 14-day period of revocation (see right of cancellation) by contacting us within 21 days of receipt (beginning of the day after receipt of the goods).

The prerequisite for the exercise of the voluntary right of return is, however, that you have only tested the goods, as in a shop, and return the goods completely, in their original condition und without damage in the original sales packaging.
According to § 312d para. Four no. 1 BGB the right to return and revoke is excluded in the case of contracts for the supply of goods, which are made according to customer specifications. Personalised articles are therefore excluded from the right of return.
The repayment will be made upon the exercise of the voluntary repayment right on the account you use for payment. If you have paid via PayPal / Credit Card, the refund will be made to the associated PayPal / Credit card account.

Your statutory right of revocation (see right of revocation for consumers) shall not be affected by the observance of the conditions of this voluntary right of return and shall remain independent from this. Until the expiry of the period for the statutory right of revocation, the legal requirements stated therein shall apply exclusively. Moreover, this contractually agreed (voluntary) right of return does not limit your statutory warranty rights, which remain unrestricted to you.